CONSUMER VALUE COMPARISON OF PRIVATE VEHICLES AND PUBLIC TRANSPORT IN SUBURBAN TRANSPORTATION

Keywords: consumer value, suburban transport, transportation service, customer satisfaction of consumer value, consumer decision

Abstract

The consumer's decision on the choice of a way to move in space, but directly in this article on the choice of the type private or suburban public transport, is based on the person's expectation of the consumer value of the trip, which will have a certain size and content. Consumer value for suburban transportation – as a result of the interaction of the passenger with the carrier. The elements of the consumer value for suburban passenger transportation by public transport are shown in general. With the help of previous research in this area, as well as the author's own experience, the elements and content of the consumer value, commuter travel by public transport and private car, are further formed and revealed. The elements of consumer value consist of the preferences and sacrifices of the passenger. The article aims to use more modern and universal approaches to shaping the consumer value content and components of commuter travel. This set-up should be based on a sequence of modern scientific and practical approaches to the core of SC services. Methods of synthesis and analysis, induction and deduction, and generalization are used in the study (to determine the content of public transport and suburban transport by private vehicle and the elements of consumer value). A positive result of the interaction between passenger and carrier is the guarantee of more active use of public transport services by the consumer. In addition to increasing the consumer value of such services, it will encourage consumers to abandon the use of private transport for the public benefit. A well-thought-out policy on the tariff plan, improving the comfort and quality of services provided by public transport helps to attract the maximum number of passengers who use public transport and also attaches great importance to the economic effect of the consumer value of suburban travel by public transport. The results of the study can be applied in favor of reducing the use of a large number of private transports, which will enable the formulation and implementation of policies to protect the environment and the environmental situation.

References

Likert R. A Technique for the Measurement of Attitudes. Archives of Psychology. 1932. № 140. P. 1–55.

Бакалінський О.В., Мельник Т.С. Маркетингові дослідження при тотальному управлінні споживчою цінністю перевезень пасажирів залізницями. Київ : НТУ, 2018. 280 с.

Бакалінський О.В. Інформація для пасажирів залізниць як чинник впливу на їхню споживчу поведінку. Проблеми системного підходу в економіці. 2011. № 4. URL: http://www.nbuv.gov.ua/e-journals/PSPE/2011_4/Bakalinskiy_411.htm (дата звернення: 15.02.2021).

Parasuraman A., Berry L., Zeithaml V. SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing. 1988. Vol. 64. № 1. P. 12–40.

Mishra Gouri Shankar, Mokhtarian Patricia L., Widamanc Keith F. An empirical investigation of attitudes toward waiting on the part of Northern California commuters. Travel Behaviour and Society. 2015. Vol. 2. Issue 2. P. 78–87.

Бакалінський О.В., Петровська С.І. Порівняння якості поїздок Києвом міським і приватним транспортом в умовах автомобілізації населення. Вчені записки Таврійського національного університету імені В.І. Вернадського. Серія «Економіка і управління». 2019. Т. 30(69). № 5. Ч. 1. С. 36–40.

Спирин И.В. Перевозки пассажиров городским транспортом : справочное пособие. Москва : Академкнига, 2004. 413 с.

Srivastava Govind Nath. Understanding perception of commuters for safety and risk mitigation mechanism: the case of public transportation. International Journal of Applied Management Science. URL: https://www.inderscienceonline.com/doi/pdf/10.1504/IJAMS.2019.103711 (дата звернення: 20.03.2021).

Bielen, F. and Demoulin, N. Waiting time influence on the satisfaction-loyalty relationship in services. Managing Service Quality. 2007. Vol. 17. Р. 174–193.

Nguyen T. Ngoc, Miwa Tomio, Morikawa Takayuki. Switching to Public Transport Modes for Commuting Trips: Considering latent motivations in Ho Chi Minh City. Asian Tranport Studies. 2018. Vol. 5. Issue 1. Р. 117–136.

Beira, G. and Cabral, J.A.S. Understanding attitudes towards public transport and private car: A qualitative study. Transport Policy. 2007. № 14(6). Р. 478–489.

Suresh J., Preeti A., Prashant K., Prateek S. Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi. Transportation Research Part F: Traffic Psychology and Behavior. 2014. Vol. 24. Р. 60–70.

Сафронов Э.А. Транспортные системы городов и регионов. Москва, 2007. 272 с.

Черчилль Г.А. Маркетинговые исследования. Санкт-Петербург : Питер, 2000. 752 с.

Вукан Р. Вучик. Транспорт в городах, удобных для жизни. Территория будущого. 2011. 576 c.

Nguyen T. Ngoc, Miwa Tomio, Morikawa Takayuki. Switching to Public Transport Modes for Commuting Michał Jaskiewicz, Tomasz Besta. Heart and mind in public transport: Analysis of motives, satisfaction and psychological correlates of public transportation usage in the Gdansk-Sopot-Gdynia Tricity Agglomeration in Poland. Transportation Research. 2014. Part F 26. Р. 92–101.

Wardrop John G. Some theoretical aspects of road traffic research. Proceedings of the Institute of Civil Engineers. Part II. London. 1952. P. 325–378.

Likert R.A. (1932). Technique for the Measurement of Attitudes. Archives of Psychology, № 140. P. 1–55.

Bakalinsky O.V., Melnik T.S. (2018). Marketynhovi doslidzhennia pry totalnomu upravlinni spozhyvchoiu tsinnistiu perevezen pasazhyriv zaliznytsiamy [Marketing researches at total management of consumer value of transportations of passengers by railways]. Kyiv: National Transport University. рр. 260–277. (in Ukrainian).

Bakalinskyi O.V. (2011). Informatsiia dlia pasazhyriv zaliznyts yak chynnyk vplyvu na yikhniu spozhyvchu povedinku. [Information for railway passengers as a factor influencing their consumer behavior]. Problemy systemnoho pidkhodu v ekonomitsi. Kyiv. #4. Available at: http://www.nbuv.gov.ua/e-journals/PSPE/2011_4/Bakalinskiy_411.htm. (accessed: 15.02.2021)

Parasuraman A., Berry L., Zeithaml V. (1988). SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing, vol. 64, № 1. Pp. 12-40

Mishra Gouri Shankar, Mokhtarian Patricia L., Widamanc Keith F. (2015) An empirical investigation of attitudes toward waiting on the part of Northern California commuters. Travel Behaviour and Society, vol.2, no 2, pp. 78-87.

Bakalinskyi O.V., Petrovska S.I. (2019). Porivniannia yakosti poizdok Kyievom miskym i pryvatnym transportom v umovakh avtomobilizatsii naselennia. [Comparison of the quality of trips by Kyiv by city and private transport in the conditions of population motorization.] Vcheni zapysky Tavriiskoho natsionalnoho universytetu imeni V.I.Vernadskoho Seriia: Ekonomika i upravlinnia. [Scientific notes of Tavriya National University named after VI Vernadsky Series: Economics and Management]. Tom 30 (69). No 5, Ch. 1. S. 36-40. (in Ukrainian).

Spirin I.V. (2004). Perevozki passazhirov gorodskim transportom: Spravochnoe posobie. [Public Transportation of Passengers: A Reference Guide]. Moskva: IKTs «Akademkniga». 413 s. (in Russian).

Srivastava Govind Nath. Understanding perception of commuters for safety and risk mitigation mechanism: the case of public transportation. International Journal of Applied Management Science. Available at: https://www.Inders-cienceonline.com/doi/pdf/10.1504/IJAMS.2019.103711 (accessed: 20.03.2021)

Bielen, F. and Demoulin, N. (2007). Waiting time influence on the satisfaction-loyalty relationship in services. Managing Service Quality, vol. 17, pp. 174-193.

Nguyen T. Ngoc, Miwa Tomio, Morikawa Takayuki. (2018). Switching to Public Transport Modes for Commuting Trips: Considering latent motivations in Ho Chi Minh City. Asian Transport Studies, vol. 5, issue 1, pp.117-136.

Beira, G., Cabral A. (2007). Understanding attitudes towards public transport and private car: A qualitative study. Transport Policy, 14 (6), pp. 478-489

Suresh J., Preeti A., Prashant K., Prateek S. (2014) Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi. Transportation Research Part F: Traffic Psychology and Behavior, vol. 24, pp. 60-70.

Safronov E.A. (2007) Transportnyye sistemy gorodov i regionov [Transport systems of cities and regions]. Moscow. (in Russian).

Cherchill' G.A. (2000). Marketingovye issledovaniya. [Marketing research.]. SPb.: Piter, 752 s. (in Russian).

Vukan R. Vuchik (2011) Transport v gorodakh, udobnykh dlya zhizni. [Transportation for Livable Cities]. Moscow. (in Russian)

Nguyen T. Ngoc, Miwa Tomio, Morikawa Takayuki. (2014). Switching to Public Transport Modes for Commuting Michał Jaskiewicz, Tomasz Besta. Heart and mind in public transport: Analysis of motives, satisfaction and psychological correlates of public transportation usage in the Gdansk-Sopot-Gdynia Tricity Agglomeration in Poland. Transportation Research. Part F 26. Рp. 92-101

Wardrop John G. (1952) Some theoretical aspects of road traffic research. Proceedings of the Institute of Civil Engineers. Part II. London. P. 325-378

Article views: 109
PDF Downloads: 82
Published
2021-04-30
How to Cite
Zarbalizade, E. (2021). CONSUMER VALUE COMPARISON OF PRIVATE VEHICLES AND PUBLIC TRANSPORT IN SUBURBAN TRANSPORTATION. Economic Scope, (168), 60-66. https://doi.org/10.32782/2224-6282/168-10
Section
ECONOMY AND ENTERPRISE MANAGEMENT